Technology Assistance for HPS Staff (SY 2020-2021)

Last Updated on February 26, 2021

Table of Contents

Virtual Assistance Appointment

When instructed to within your helpdesk ticket, or when you are confident you need a remove support session, you can request a support time slot from your helpdesk ticket. We will submit numerous options for you to choose from within your ticket.

Starting the remote session

If you are on a classroom desktop or smartboard we will remotely connect automatically during the appointment slot window.

If you are on a chromebook or not at the school, you will need to start the remote session for us, instructions can be found here.

In-Person Needs

If your issue is deemed to require more assistance than we can offer through remote support through your helpdesk ticket:

Mobile Device

If your issue is concerning a mobile device (laptop, chromebook, peripheral, tablet, ipad, etc.) you can drop off the device in the DROP OFF area designated at each building. Please follow the guidance on the signs/specific instructions provided in your ticket.

  • JSHS – Outside room 118
  • MES – Outside room 220/Library
  • BBC – Office

Non-Mobile Device

If your issue is concerning a non-mobile device (smartboard, projector, desktop, monitor, printer, etc.) that is in your room, we will visit after school hours when no one is present in the room to resolve the issue. In person technology support will not be available during school hours for the safety of students and staff.

Website Accessibility Statement
Hopedale Public Schools is committed to providing websites that are accessible to all of our stakeholders. If you use assistive technology (such as a screen reader, eye-tracking device, voice recognition software, etc.) and are experiencing difficulty accessing information on this site, please contact our District Office, 508-634-2220.

Non-Descrimination
The Hopedale Public Schools do not discriminate on the basis of race, color, creed, national origin, gender, gender identity, sexual orientation, or disability in admission to, access to, treatment in or employment in its programs or activities.

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