Hard resetting your Chromebook is a solution to various issues such as: a device that ‘wont turn on’, a device where only the backlight comes on, and sometimes a device that is not appearing to charge.

Step 1: Press and hold the refresh ⟳ button

It is important to note that some Chromebooks have their power button on the side of the device (instead of on the keyboard). District models that use this are: Dell 3100 (student devices), Dell Latitude, ALL district Acer Chromebooks and others.

Step 2: While holding refresh, tap the power button (no more than 1-2 seconds)

Step 3: Release power, continue to hold refresh until Chromebook powers on.

Here’s a video of this process.

Still having trouble?

  1. Plug Chromebook into charger for 10-15 minutes
  2. Remove from charger and repeat
  3. Try process while on charger for batteries that were left in a critically-low state

If you are still experiencing issues, submit a helpdesk ticket.

https://hps.incidentiq.com/