Hard resetting your Chromebook is a solution to various issues such as: a device that ‘wont turn on’, a device where only the backlight comes on, and sometimes a device that is not appearing to charge.
Step 1: Press and hold the refresh ⟳ button
It is important to note that some Chromebooks have their power button on the side of the device (instead of on the keyboard). District models that use this are: Dell 3100 (student devices), Dell Latitude, ALL district Acer Chromebooks and others.
Step 2: While holding refresh, tap the power button (no more than 1-2 seconds)
Step 3: Release power, continue to hold refresh until Chromebook powers on.
Here’s a video of this process.
Still having trouble?
- Plug Chromebook into charger for 10-15 minutes
- Remove from charger and repeat
- Try process while on charger for batteries that were left in a critically-low state
If you are still experiencing issues, submit a helpdesk ticket.