Check for updates and restart your Chromebook
Most issues caused by an outdated version of Chrome and/or due to a pending restart can be resolved simply by checking for and applying an update and restarting your Chromebook.
Instructions on updating and restarting your Chromebook can be found here: https://techhub.hopedaleschools.org/support/update-and-restart-a-chromebook/
Battery, CPU & Memory Check
Your Chromebook (version 90 and above) has a built-in diagnostic check for your Battery, CPU and Memory. To launch this app:
1 Click the App Launcher in the bottom left corner
2 Click the search bar
3 Search for Diagnostics and click the Diagnostics App
If your battery is having problems (slow charge or not charging, battery not lasting long) please run the battery diagnostic test:
Click Run Discharge Test
It should state SUCCESS and show you the battery’s health statistics
If you are having performance issues (slow, crashes, camera/Google Meet issues) please run the CPU and Memory Test:
Click Run CPU Test
It should state SUCCESS for all tests
Click Run Memory Test
This test will take about 10-15 minutes
It should state SUCCESS when complete
If any test FAILS please click Save session log
Save the .txt file to your drive and upload it or share it with your helpdesk ticket
Network Connectivity
Your has a built-in connectivity diagnostic check for your Network connectivity. To launch this app:
1 Click on the app drawer in the bottom left corner
2 Click on the search bar
3 Enter “Connectivity” and click on the Chrome Connectivity Diagnostics app
4 The app will automatically run. Verify that everything passes.
5 If any test did NOT pass, please provide the information in a helpdesk ticket for assistance or review the test information provided.