Google Meet Issues – Camera, Slow Performance / Black Screen

Last Updated on January 28, 2021

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A common issue with Google Meet or any other video communication platform with Chromebooks is overuse of system resources and/or network issues. Below are things to try as well try self-resolve these issues as well as provide in a ticket for us to be able to assist properly.

Check for updates with your chromebook

First, always check and apply any updates to your chromebook.

Close unneeded tabs or Apps on your Chromebook

The suggested amount of simultaneous tasks on a student Chromebook is a maximum of 3, meaning if you have a Meet session open you should only have a maximum of 2 other tabs/tasks open (such as a Google slideshow, Google Doc, or website). Attempting to use more tabs/tasks simultaneously can cause your Chromebook’s CPU to be capped, causing issues.

Check for CPU or Network issues

Check your Chromebook for performance and/or network issues in real time right from within a Google Meet:

  • In the bottom right corner click the 3 vertical dots
  • Click Troubleshooting & Help
  • Monitor/view the Connection Delay graph (hover over the graph for a measure).
    • Your network should have less than a 50ms connection delay for GOOD network performance, however anything under 150ms will be generally usable with anything under 300ms being “acceptable”.
    • This is relative to your network connection (wifi) and can be affected by your distance/signal from your wifi, ISP/connection, traffic/usage on your network and more.
  • Scroll down and monitor/view the System Load graph (hover over the graph for a measure)
    • Your CPU usage should steadily be BELOW 85% to have no negative performance impacts. If you are seeing it constantly sit above 85% please close unneeded tabs or apps, try restarting your Chromebook, and if the problem persists please submit a helpdesk ticket, be sure to supply data such as “my CPU was constantly at 100%”.

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