Technology Assistance for Parents/Guardians

Last Updated on January 28, 2021

Table of Contents

You can submit a helpdesk ticket at any time for assistance:

Parents/Guardians can submit a helpdesk ticket to receive support for:

  • Assistance with a 1:1 student device
  • Student account assistance (Clever and password for student account(s))
  • Aspen Parent Portal Assistance

Support for a 1:1 student device

Asset Tag #

When you submit a ticket for a 1:1 device you must provide the asset tag #. This is on a white label, also containing your student’s name, found on the 1:1 device. It will be a letter followed by 4 or 5 numbers, such as “L1234”.

If your student’s label was peeled off, a backup asset tag can be found on the BACK of the device on a silver label with the same asset tag number.

Live Support

You may also join live support during a normal school day (8:30 AM – 3:00 PM) when available to receive support. Live support will be available when technology department staff are not currently assisting other members of the school district.

If live support is available you will see it in the bottom right of the screen when viewing this page.

Website Accessibility Statement
Hopedale Public Schools is committed to providing websites that are accessible to all of our stakeholders. If you use assistive technology (such as a screen reader, eye-tracking device, voice recognition software, etc.) and are experiencing difficulty accessing information on this site, please contact our District Office, 508-634-2220.

Non-Descrimination
The Hopedale Public Schools do not discriminate on the basis of race, color, creed, national origin, gender, gender identity, sexual orientation, or disability in admission to, access to, treatment in or employment in its programs or activities.

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