Technology Assistance for Students

Last Updated on January 28, 2021

Table of Contents

Helpdesk Ticket

Students are expected to submit a helpdesk ticket for issues. To submit a helpdesk ticket, click the button below or visit https://help.hopedaleschools.org. This can also be accessed on your mobile device in case your 1:1 device is not able to submit a ticket.

If you are unable, a parent/guardian OR teacher can submit a ticket on your behalf.

1:1 Device Assistance

If a 1:1 device needs to be serviced (the problem cannot be resolved through a helpdesk ticket or remote session) you will be directed to drop off your device for service.

Jr. Sr. High School Students

Students can drop of your device to be serviced, when directed to, outside room 118. There is a designed DROP OFF shelf for devices as well as a station next to it for using the helpdesk incase your device is not able to use the helpdesk.

When your device is fixed you will be notified through your ticket and can pick it up at the same location at the PICK UP shelf. Please ensure you are picking up YOUR DEVICE and not someone else’s.

A loaner MAY be provided if available and if your device repair will take longer than 1 school day.

Memorial Elementary School Students

Students can drop off your device to be serviced, when directed to, in your classroom with your teacher. Your teacher will bring your device to the helpdeck drop off location for you.

When your device is fixed you will be notified through your ticket and it will be picked up by your teacher, available to you in your classroom. Your teacher will also be notified when it is ready to be picked up.

A loaner MAY be provided if available and if your device repair will take longer than 1 school day.

Website Accessibility Statement
Hopedale Public Schools is committed to providing websites that are accessible to all of our stakeholders. If you use assistive technology (such as a screen reader, eye-tracking device, voice recognition software, etc.) and are experiencing difficulty accessing information on this site, please contact our District Office, 508-634-2220.

Non-Descrimination
The Hopedale Public Schools do not discriminate on the basis of race, color, creed, national origin, gender, gender identity, sexual orientation, or disability in admission to, access to, treatment in or employment in its programs or activities.

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