This tutorial goes over how to start a remote support session.

Please note you must already have a scheduled remote support session with the technology department, this does not to initiate an appointment.

Start the Remote Session

Generate & share the code

  • You will see a code, this code only lasts for 5 minutes once you generate it, please provide it to us ASAP during your appointment window (through email, helpdesk ticket, phone, or live support)

Share control to start the session.

  • Wait for a confirmation popup, click SHARE.